Author Topic: Issue with logging in  (Read 621 times)

Offline Arthurian

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Issue with logging in
« on: January 19, 2021, 06:57:46 PM »
I would have posted this in the Bug Report thread, but I noticed that it hasn't been posted in for quite a long time so I thought this might be easier? Anyway, I'm really only able to log into my account in incognito mode because it keeps logging me out for inactivity or having an error when I try to log in on my browser? I've cleared my cache and my history so I'm not quite sure what's happening with it?

Like this is all i get when I try to sign in, but it never happens on incognito mode so I'm really confused? This is sort of a screenshot of what it shows me?



If the image looks wonky please let me know, I'm on mobile right now and it was awful to get to try and load.

Offline finny.

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Re: Issue with logging in
« Reply #1 on: January 19, 2021, 07:11:56 PM »
hey there! sorry to hear you’re having some difficulties!
when you say you cleared cache, is it right to assume you mean cache AND cookies? staff just wanted to double check on that while we look into things! regardless, we will try and figure out a solution to this as soon as possible (:
an eye for an eye,
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Offline Arthurian

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Re: Issue with logging in
« Reply #2 on: January 19, 2021, 07:27:26 PM »
I did, yeah! I cleared my entire browsing history. Once I get home I can retry it to see if it works with everything cleared, though I'm also confused that it's happening not just on my computer but on my phone too? Usually when I have cookie issues it doesn't transfer to my mobile. Thank you guys so much! I was super worried I'd like... broken my account somehow.

Offline Arthurian

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Re: Issue with logging in
« Reply #3 on: January 20, 2021, 12:43:37 AM »
As a note! I managed to fix this, though I sort of just had to uninstall and reinstall my antivirus. I'm not sure what help that did but I'm not having any issues signing in anymore, thank you guys though :0

Offline finny.

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Re: Issue with logging in
« Reply #4 on: January 20, 2021, 02:22:34 AM »
huh that's weird! either way, i'm happy it's fixed for you!!
an eye for an eye,
my friendHUB